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Privacy Policy

A legal disclaimer
The Elm Plumbing Heating Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

1. Information We Collect

We may collect and process the following personal data:

  • Name

  • Telephone number

  • Email address

  • Property address (where required for quotations or service visits)

  • Any information you provide when contacting us via our website, email, or telephone

We do not knowingly collect data from children.

2. How We Use Your Personal Data

We collect and use your personal data for the following purposes:

  • Responding to enquiries and providing quotations

  • Booking and carrying out plumbing and heating services

  • Communicating with you about appointments or work carried out

  • Fulfilling legal, accounting, or regulatory obligations

Lawful basis for processing:
Under UK GDPR, we process your data because:

  • It is necessary for the performance of a contract or to take steps at your request before entering a contract

  • It is necessary for our legitimate business interests

  • We are required to comply with legal obligations

3. Sharing Your Data

We do not sell, trade, or rent your personal data.
Your information may only be shared where necessary with:

  • Accountants or professional advisers

  • Regulatory or legal authorities if required by law

All third parties are required to respect the security of your data and to treat it in accordance with the law.

4. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Access to personal data is restricted to those who need it to provide our services.

5. Data Retention

We retain personal data only for as long as necessary to:

  • Complete the service requested

  • Maintain business and financial records

  • Meet legal and regulatory requirements

When data is no longer required, it is securely deleted or destroyed.

6. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data (where applicable)

  • Object to or restrict processing

  • Withdraw consent at any time (where consent is relied upon)

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve user experience.

How We Use Cookies

The Elm Plumbing Heating Ltd website may use:

  • Essential cookies – required for the website to function correctly

  • Analytics cookies – to understand how visitors use our website and help us improve it

Analytics cookies collect information in an anonymous form and do not identify you personally.

Managing Cookies

You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

8. Contact Details

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

The Elm Plumbing Heating Ltd
Phone: 0771598772198707210
Email: theelmsplumbingandheatindltd@gmail.com

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